Terms & Conditions
Visitors are requested to leave
the flats clean & tidy, avoiding undue noise which could disturb others.
One set of keys are supplied for
each flat, the main front door and a flat key.
Additional sets are available
for a deposit of £20 per set, refundable upon return.
It is requested that you contact
The Canberra a few days before arriving with an ETA (do not just turn
Flats available from 2pm
onwards, on day of arrival
Latest check in 7.30pm, on day
of arrival unless previously arranged
Check out 10am, on day of
The use of chip pans is
The flats must not be occupied
by more persons than booked into each flat, additional guests must be
The management do not hold its
self responsible for valuables left in rooms.
Management reserve the right to
cancel accommodation at any time, if in their opinion the behaviour of a
visitor is such that the comfort and enjoyment of others is thereby
These Booking Terms apply to the Canberra Holiday Flats, our
officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal
entity making the Booking or to whom We supply services in respect of
the Booking (‘You/Your’). These Booking Terms are governed by
English law and apply to all Bookings except where We
agree in writing other terms. By making a Booking You are deemed to
accept these Booking Terms.
Bookings are made and a contract between You and Us comes into effect
when We accept a deposit from You. We will accept a reservation when We
have confirmed Your reservation and received full payment of the total
price quoted from You or in the event that we require a non-refundable
deposit, when we have received full payment of the total value of the
non-refundable deposit. Where a non-refundable deposit is paid, the
balance will be paid by You to Us on either check-in or check-out You
must be able to enter into a legally binding contract and be over 18yrs
to make a Booking. Bookings must be paid for using an acceptable and
valid credit or debit card. When a Booking is confirmed, a reservation
number is given. This number must be retained for access to the Booking
details if cancellation or amendment is necessary.
All published rates include VAT where applicable (and local taxes) at
the current rate.Rates are per room per night. If You have selected
supplements they will be added to the total price of the Booking. Rates
do not include other costs you may choose to incur during Your stay
(unless otherwise stated). Rates quoted are correct only for the
specific number of guests, nights and dates shown. Should You change the
number of guests, dates or room nights, then the rates are subject to
In the rare case that due to unforeseen circumstances we cannot deliver
Your requested accommodation, You will be offered alternate
Arrival and departure
Check-in times are specified on your booking confirmation. Check-in
times outside of those specified must be confirmed with Us prior to
arrival. The Check-out time is also specified on your booking
No pets are to be left unattended.
have paid a Booking Deposit:
If You cancel Your Booking at any time and have paid a non-refundable
deposit, you must contact Us to cancel Your Booking, although no money
will be refunded to You.
have paid the full amount for Your Booking:
If You cancel Your Booking within 28 days of the scheduled check-in time
on the date of arrival as printed on your booking confirmation a charge
equivalent to the total Booking price that includes any supplements
selected by You will be levied.If You need to cancel Your Booking more
than 28 days before the scheduled check-time then please refer to the
Conditions of Use below for specific terms relating to our Refund
Conditions of stay
We have some
standard rules that are designed to ensure that we comply with
regulations relating to matters such as fire, health and safety, and to
enhance the comfort and wellbeing of our guests. If you would like to
check our conditions of stay please contact us. We reserve the right to
terminate Your Booking immediately without being liable for any refund
or compensation where You engage in unacceptable behavior that causes a
disturbance or nuisance to other guests.
Other than for death or personal injury caused by Our
negligence or misrepresentation, Our total liability to You is limited
to the price of the Booking and to the fullest extent permitted by law
all warranties are excluded and in no circumstances will We be
responsible for any indirect or special damages. We will not be liable
for failure to perform to the extent that the failure is caused by any
factor beyond Our reasonable control. You are responsible for any damage
or loss caused to Us or our Our property by Your act, omission, default
or neglect and You agree to indemnify Us and to pay Us on demand the
amount reasonably required to make good or remedy any such damage or
We may process the information You provide to Us for the purposes
notified by Us to the Information Commissioner. By making a Booking, You
consent to this processing of information.
Conditions of Use
all bookings are secured by a non refundable deposit all rooms are a
first come first served basis and
are held for 7 days for confirmation.
Canberra Holiday Flats CANCELLATION POLICY
Any cancellations with in 28 day of the arrival date or the no
showing of the party on the arrival date will result in the whole
balance of the booking having to be paid. For group booking a £10 bond
per person will be asked for any damages,soilage or monies owed will be
deducted from the groups bond money
standard of behavior and dress is to be observed by all guests at all
times whilst on the premises, failure to observe this rule by any member
of your party may lead to the eviction of the offender from the hotel.
All damage and
breakages must be paid for. Please look after your keys as losing them
will result in a £10.00 lost key charge.
persons listed on the booking form are authorized to stay at the hotel.
Any unauthorized person found staying at the hotel will be charged
£20.00 per night for the duration of the party’s stay. If one member of
the party is asked to leave the whole party will be asked to leave with
no refunds on room or bond monies.
There is no
By agreeing to
these terms you enter a contract with the Canberra Holiday Flats
cancellations call 01253 624803 speak to Rob
Here at the
Canberra Holiday Flats we have a strict policy not to mix families with
group bookings to achieve this single sex or group
bookings MAY NOT book online if they do all bookings will be void with